John DeFiore – a Field Applications Engineer for Texas Instruments in California
John DeFiore studied Electrical Engineering and has specialised in power and analogue electronics. He worked as an engineer and manager and is now a Field…
Tag: customer relationships
Working remotely as a Global Instrument Support Engineer
Olalekan Ayinde is based in Nigeria. He works for Erba Mannheim as a Global Instrument Support Engineer. He troubleshoots, installs, repairs, and maintains designated equipment…
Digital Printing Engineer working as Head of Technical Support
Navid Raza has experience as a Technical Support Engineer working on the world’s leading brands of large and small format digital printers. He is now…
Managing a Medical and Scientific Instrument Support team, Sakher Fadaleh’s insights
Any manager of a support team must balance the care and support of their team of field engineers, and the care and support of their…
Al Bates and Carl Tope advise on how to handle on-site communication challenges
Most field engineers will agree that there are two sides to their role: The technical side The human side The most challenging side will vary…
Where do excellent Field Service Managers come from?
The ideal Field Service Manager is someone with a strong technical background, who is happy to move into managing and to be primarily office based…
What is the profile of a great Service Engineer?
I was thinking about my family, and their personalities and traits, and wondering who amongst them would make a great Service Engineer.After some thought, I…