Unconscious Bias in Field Engineering
Have you ever visited a customer site on a service or sales call and got the feeling that you are not who they were expecting?Or…
Tag: customer support engineer
Working remotely as a Global Instrument Support Engineer
Olalekan Ayinde is based in Nigeria. He works for Erba Mannheim as a Global Instrument Support Engineer. He troubleshoots, installs, repairs, and maintains designated equipment…
Digital Printing Engineer working as Head of Technical Support
Navid Raza has experience as a Technical Support Engineer working on the world’s leading brands of large and small format digital printers. He is now…
Starting as a Field Engineer – what’s in your toolkit – part 2
Following our first article,Starting as a Field Engineer – what’s in your toolkitwe have had more advice from experienced Field Engineers.This time the advice includes…
Starting as a Field Engineer – what’s in your toolkit
If you are a new field engineer either starting your first job, or switching into field engineering from another role or industry, you may be…
The Challenges of a Semiconductor Fab Customer Support Engineer
Chip manufacture The chips in your electronics devices go through a complex manufacturing process, which are split in to three main stages.Wafer fabrication – the…
Global travel as a Field or Customer Support Engineer Part 3
About to visit a country for the first time? How can you prepare – part 3 Following on from our earlier blog articles: Global travel…
Global travel as a Field or Customer Support Engineer – Part 2
About to visit a country for the first time? How can you prepare – part 2? If you missed Part 1, here is a link:…
Global travel as a Field or Support Engineer
About to visit a country for the first time? How can you prepare?Firstly – what to pack?Travel amounts and distances vary hugely for different field…