Medical, pharmaceuticals, life science, and bioscience. Is there a difference?
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Medical, pharmaceuticals, life science, and bioscience. Is there a difference?
Do you find that there are many differences in how you have to work, when working with companies who identify as medical / pharmaceuticals / life science / bioscience?
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5 Replies
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I work for a medical device company that used to be owned by a pharmaceutical company. In my experience, in the UK at least, they didn’t understand what a Field Service Engineer was or why we had specific IT requirements (so that our corporate laptops could act as service notebooks). We got there in the end 😊
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Interesting. I would have thought that Pharma companies, at least the people working with equipment that might need servicing, e.g. in R&D and on the manufacturing side of the business, should know about the needs of Field Service Engineers.
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They probably would have done. I think the challenge for us was that we were technically part of the Sales Org, not R&D / Manufacturing.
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Where Customer support and service should sit within a company hierarchy is a whole other question.
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Uh oh! I’ve opened a can of worms!
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