Deciphering feedback after delivery of training

  • Deciphering feedback after delivery of training

    Posted by Caroline Gregory on 16 January 2024 at 14:18

    Just as being a field engineer can be a lonely role, so can being a trainer of field engineers.
    How do you use the feedback you receive at the end of training?
    How do you handle negative feedback?

    Juliano Ferreira replied 2 years ago 4 Members · 3 Replies
  • 3 Replies
  • Tim Robertson

    Member
    16 January 2024 at 18:07

    @Radi8nu – Michael Lipka, has replied

    Feedback is the lifeblood of a good instructor. Positive and Negative both compose how information delivery has either worked or failed. I wouldn’t say I like surveys, but it is a tool in my toolbag, and I find that having a brief discussion both during and immediately after the class gives me the best gauge of understanding and challenges. I also believe in using the feedback to improve my material and delivery. My customers are my students; giving them what they need to succeed is my mission.

    Negative feedback can be challenging as I, like other instructors, invest much of myself in developing and preparing for the class. But teaching now for nearly 15 years, I’ve grown a thick skin, and I examine why the comments were made. Usually, the field service engineer is pressured to be the “expert” immediately after returning to work. People also have lives outside of work, and the adverse events can sometimes bleed into their perspective on everything.

    I am on the road, on average, about 50% of the time. It can be lonely, and I miss my family. But I truly enjoy teaching and I feel most comfortable in front of people. My family understands, and prior to taking any teaching position, I have a sit down with the family to discuss the commitment and if it’s a good fit for us.

  • Michael Lipka

    Member
    22 January 2024 at 11:56

    Feedback is the lifeblood of a good instructor. Positive and Negative both compose how information delivery has either worked or failed. I wouldn’t say I like surveys, but it is a tool in my toolbag, and I find that having a brief discussion both during and immediately after the class gives me the best gauge of understanding and challenges. I also believe in using the feedback to improve my material and delivery. My customers are my students; giving them what they need to succeed is my mission.

    Negative feedback can be challenging as I, like other instructors, invest much of myself in developing and preparing for the class. But teaching now for nearly 15 years, I’ve grown a thick skin, and I examine why the comments were made. Usually, the field service engineer is pressured to be the “expert” immediately after returning to work. People also have lives outside of work, and the adverse events can sometimes bleed into their perspective on everything.

    I am on the road, on average, about 50% of the time. It can be lonely, and I miss my family. But I truly enjoy teaching and I feel most comfortable in front of people. My family understands, and prior to taking any teaching position, I have a sit down with the family to discuss the commitment and if it’s a good fit for us.

  • Juliano Ferreira

    Member
    22 January 2024 at 12:01

    My experience is brief, comparing to @Radi8nu‘s, but I would like to add that to me, receiving feedback is always valuable for several reasons. It suggests that you’ve created an open and safe space for trainees to express their opinions on the learning process or specific subjects. Those feedbacks can provide useful insights that help identify areas for improvement in your classes/trainings. And it also clarifies which aspects are going to be intentionally maintained for training purposes. Whether the feedback is positive or highlights areas for growth, it’s an essential part of the learning and improvement process. Overall, we must be thankful!

    Overall, you must be thankful.

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