Tim Robertson changed the description of the group Customer Experience and Customer Support from “A Group for people working in: Customer Support, Customer Service, Customer Experience (CX). 
Sub Groups to cover
Customer Support: Focusing on tactical problem-solving, product troubleshooting, and technical fixes when issues arise.

Customer Service: Covers general interactions, including billing, account changes, and guiding purchases.

Customer Experience (CX): Covers the total journey and every interaction a person has with a brand.” to “A Group for people working in: Customer Support, Customer Service, Customer Experience (CX).
Sub Groups to cover
Customer Support: Focusing on tactical problem-solving, product troubleshooting, and technical fixes when issues arise.

Customer Service: Covers general interactions, including billing, account changes, and guiding purchases.

Customer Experience (CX): Covers the total journey and every interaction a person has with a brand.” an hour ago

an hour ago