Chromatography and Mass Spectrometry
A group for all things chromatography (LC, GC) and mass spectrometry. Sharing problems, solutions, innovations.
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End-User Skill Levels in the Laboratory
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End-User Skill Levels in the Laboratory
Hi Everyone,
I’d be interested to know members experiences and opinions regarding end-user skill levels with chromatography and mass-spec instrumentation. Over the years, instrumentation (and software) has become more feature-rich, more complex but also more automated.
– Do your customers exploit all the relevant features of current instrumentation/software?
– Have you seen a decline in end-user skills?
– Do you see your customers adapting operations to suit lower skilled end-users in any way?
– Has this impacted your job in and positive or negative way? E.g. do you provide more training or are you fixing more issues which could be resolved by correct user maintenance?
– How do you think things will change in the future?
Certainly when I first became a FSE most of my customers were interested in how the kit worked. I cannot say that this is the case now.
Thanks for sharing,
B
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2 Replies
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I currently work in Flow Cytometry but in the past 40 years I have worked in spectrophotometry, Chemistry, HPLC and Histology.
There is such a wide range of applications that a hard and fast rule is about impossible to define. You have reference labs, research labs, labs that only do one or two procedures and labs that push the instrumentation to the extremes in all directions.
Having said all that I would say as a general rule the operators have become much more comfortable with technology. This however doesn’t often translate into a higher level of expertise or willingness to be a partner in troubleshooting.
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While I was serving chromatography/ massspctrometry customers , I found that some companies don’t have a lake of qualified users due to high turnover, these kind of customers also did not provide a proper training for the newly hired, so problems starts and Engineer fix and the fix will not last .
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