Until we have virtual technology on the level of the Holodecks portrayed in Star Trek where the subject it able to experience the training environment as real as if they were in the real world, I believe that there is no substitute for in-person hands-on training.

Field Service is not virtual or remote, as illustrated during the pandemic…

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Thanks for these thoughts Luis.

How is it decided what course an engineer takes?

Are engineers able to do training courses that they think would be beneficial or are the courses that engineers go on chosen by their manager? Or a mix of both?