Field Service Representative – Equipment
Website https://twitter.com/JapanToro Toro Japan
The Role
An opportunity exists for a Field Service Representative to join our Asia Export Team in Japan. This role will be primarily responsible for managing professional relationships between Toro, distributors, dealers, and end users by providing before and after-sales service solutions for Toro products, services, and applications. Expand market awareness of Toro’s complete turf maintenance solutions, with an emphasis on delivering a best-in-class customer experience through on and off-site technical support and training functions.
Key Objectives
Help develop a superior network of Toro service partners, with the capacity to support the ongoing business growth, so that network operational capabilities meet and exceed end users’ distributors’ current and future expectations.
Gather market intelligence and support the launch of new Irrigation, Equipment, Aftermarket, and Service business initiatives.
Ensure service partners established KPIs are completed on time, improve efficiency, and support operational costs optimization.
Provide technical support to Toro and the distributor sales teams to assist them with the compilation of quotes and tenders.
Execute distributors and end-users on-site visits to champion parts, and service initiatives and report on potential business opportunities.
Drive end users and distributors’ engagement with the “Internet of Turf” applications to grow brand awareness and strengthen customer loyalty.