We are currently seeking a Field Service Engineer for our business based in the Boston/Northeast Region. As the Field Service Engineer, you will be responsible for delivering service and customer support during field visits or dispatches. In addition, you will manage all on site installation, repair, maintenance and testing.
What you will accomplish together with us
-Installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems
-Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius
-Required to perform a variety of in-house service activities in the Delaware office as needed
-Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate
-Keep accurate records of time, expenses and work performed
-Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details
-Acquire in-depth product knowledge and demonstrate self-improvement
-Escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator
What will convince us
-Bachelor’s degree in Mechanical/Electrical Engineering or equivalent experience plus a high school diploma or GED required
-Experience of configuring PCs and installing software packages
-3+ years of industry experience in automatic mechanisms and electrical control systems
-Must have recently worked with and be competent in measuring 480VAC/208VAC 3 phase
-Understanding of automatic mechanisms and their associated electrical control systems
Previous experience of operating on-call/call-out/immediate travel, both in and out of normal working hours
-Formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification
-Proven experience of working in a test of field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment
-Experience of electrical and mechanical fault-finding at system and component level
-Familiarity with automation and robotics is a must
-Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies
-Ability to communicate effectively and establish sound relationships with team members and customers
-A good understanding of mechanical/electrical drawings
-Proven problem-solving skills
-Effectively train and manage customers in the use of our products
-Computer literate and familiarity with MS Office
-Calibration of control systems, e.g. temperature and/or volume
-Knowledge of ‘clean’ applications, e.g. GMP/Microelectronics/food processing
-An understanding of both Mammalian and Microbial cell cultures
-Bioreactors and their use to grow cell culture
As a federal contractor subject to Executive Order 14042, we require all of our employees to be vaccinated as a condition of employment, subject to reasonable accommodations for reasons related to a disability or for religion. If you will require an accommodation, we will discuss this with you should an offer of employment be extended to you.
Identification with our core values: Sustainability, Openness, Enjoyment
What we offer
Sartorius’ ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:
Opportunity for international career development:
-a global network offering seminars and training sessions, expert and manager career paths
-Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
Work-life balance: Working from home at many sites
Intelligent working environment: working in smart buildings with the latest technology and equipment
Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.
All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view equal employment opportunity posters provided by OFCCP here.
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We look forward to receiving your application.