Technical Support Specialist – Electromechanical

Website Peak Scientific

Peak Scientific Instruments is a fast–growing company specializing in the manufacture of laboratory gas generators for the life science and biomedical market. Peak Scientific Inc. is the rapidly expanding North American arm of Peak Scientific, with its main US office located in Billerica, Massachusetts, and plans for significant further growth over the next few years.

We have an exciting opportunity to join us as a Technical Support Specialist, based out of North Billerica, MA. You will be reporting to the North American Head of Service & Operations and work as part of our Service & Operations team, supporting our Customers, OEMs, Field and Office teams.

Responsibilities Overview

As Technical Support Specialist reporting to the NA Head of Service & Operations, you will take full ownership of Technical and Service enquiries for our Customers, OEMs, Field and Office teams. Your main job functions will include:

Providing a high level of technical support in conjunction with the service management system.
Prioritizing and scheduling of customer requested service/maintenance requests.
Responding to and recording all incoming technical calls and emails.
Maintaining up to date customer records.
Informing line manager of all serious complaints and escalation

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