Field Service Engineer I

FIELD SERVICE ENGINEER I
Innovate to solve the world’s most important challenges

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future.

Honeywell Process Solutions (HPS) helps industrial customers around the world operate safe, reliable, efficient, sustainable, and more profitable facilities through leading technologies, digitalization, and comprehensive lifecycle services. HPS has pioneered process automation control and thermal process solutions for more than 40 years. Today, HPS plays a critical role across the entire lifecycle of an industrial facility, from project design and engineering, technical services, and ongoing operations, to cybersecurity and continuous modernization. Headquartered in Houston, Texas, with more than 12,000 employees around the globe, HPS has the global expertise and breadth of resources to execute projects of every size and complexity for a range of industries.

As a Field Service Engineer I, you will be joining our Lifecycle Solutions & Services (LSS) business. LSS focuses on providing customers with maintenance and modernization services. The Field Service Engineer acts as the primary face of Honeywell for the customer and is responsible for the daily implementation, administration and troubleshooting of the Honeywell HPS products installed at the customer location.

Key Responsibilities

•       Represent Honeywell at our customer sites.

•       Ability to travel 50%-70% of your time to be on location at customer site or as needed in territory.

•       Commit yourself to a training and development plan to grow your skills.

•       Perform Standard/Routine Site Audits.

•       Conduct basic corrective maintenance support.

•       Troubleshoot Network Connections and Equipment (including switches and ethernet connections).

•       Troubleshoot computer (server/workstation) and peripheral hardware and software.

•       Collaborate with our Global Technical Support to close customer issues.

•       Escalate customer issues thru the Field Service Manager and Service Operations Leader.

•       Execute Work Orders per assignment and closeout with report.

•       Support project activity to include:

•       Hardware design/configuration

•       Experion configuration and tag building

•       Logic configuration

•       On call varies per location and team.

You Must Have

•       Bachelor’s Degree in a Technical/Engineering field OR Associates Degree with 1-3 years prior field experience in supporting Distributed Control Systems

•       Valid driver’s license

We value

•       Strong written and verbal communication skills must be able to clearly articulate messages both technical and non-technical.

•       Self-motivation and willingness to work in demanding environments with little or no supervision and take initiative to be proactive.

•       Experience with Experion PKS Hardware & Software.

•       Experience with Safety Control Systems.

•       Experience with Experion MX QCS Hardware & Software

•       Experience with Honeywell Legacy Systems – TDC and TPS system experience including LCN, UCN, and Hiway equipment.

•       Experience with PC/Networking Equipment.

•       Experience with 3rd Party (i.e., non-Honeywell) Control Systems.

•       Experience in Virtualization hardware/software, setup, and network configuration

•       Experience Migrating Control Systems.

•       Experience working with Operator HMI.

•       Knowledge of Open Systems such as Microcomputers and Networking Technologies.

•       Honeywell Training Certificates.