Field Service Engineer – Full-time, permanent role – Preston, UK

  • Contract Type Permanent Full time
  • Job Location On site
  • Preston, UK
  • Contract Type Permanent Full time
  • Job Location On site
  • Preston, UK
  • £23000-£26000 GBP / Year

Website Getronics

Working as a Field Services Engineer, your role will include the maintenance and support for field based clients. You will provide on-site support for client’s IT hardware devices. You will cover a geographic area, where the average travel time per ticket is 30 minutes nationally.  All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday 9.00am to 5.30pm standard working hours with the requirement for out of hours standby.  This is as standard, 1 week in every 4. Overtime and standby are paid in line with company policy.

Responsibilities/Accountability:

To attend all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines
Ensure assigned incidents are monitored, updated and progressed in a timely manner
Use areas of technical expertise and experience to provide training support, coaching and guidance to Junior Field Service engineers
Co-ordinate between clients and vendors to ensure timely resolution of problems.
Provide a high degree of customer satisfaction in all work undertaken

Essential Skills:

A full valid UK drivers licence and access to a car
Able to demonstrate the right to work in the UK
Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check
Ability to resolve hardware issues and basic software problems
Capable of building (o/s and required software) and deploying PCs (desktop and Laptop)
Good understanding of IT systems and environments
Strong customer service skills
Analytical and problem solving mindset

Preferred but not essential skills:

MCSE certification
Manufacturer Enterprise server certification
SAN Server
A+
Network+/CCNA
Dell / Other vendor Certification to Enterprise level or above
Experience in a data centre and in smart space technology is advantageous.

Our offer to you:

  • Salary range £23,000 to £26,000 per annum depending on experience
    Full training provided as part of robust induction processAccess to the certification programme for one of the world’s leading IT manufacturers.
    Access to in house training & development platform with options of technical, managerial and industry recognised courses such as CCNA, ITIL, PRINCE2 etc
    A minimum of 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays
    Company Pension Scheme
    Life assurance
    Private medical cover after 12 months
    Business Mileage Fuel Card
    Car allowance
    Laptop, smartphone and tools provided
    Employee referral programme – you could earn £750 if your referral is successful
    There are also great range of flexible benefits that aim to provide something for everyone, so whether you want shopping and gym discounts, insurance or healthcare we’ve got you covered
    Access to our free Employee Assistance Programme providing 24/7 advice and support across a wealth of topics such as personal legal support, counselling services, child and elder care referrals
  • Volunteering day–in support of social actions all UK employees can take 1 day paid leave per year to participate in local volunteering projects

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