Field Service Engineer – CT/MR (South of England)

Website GE Healthcare

The MVS (multi vendor services) modality forms a key strategic direction of the business with the successful candidate gaining visibility and driving direction of the modality and ultimately supporting growth. This person is responsible for providing expert field support services for products for both customers and GEHC Field Engineers. Provide first response and remote solutions to customers experiencing technical systems difficulties and also support customer and FEs remotely where required.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Responsibilities

  • Maintain all models specific to a modality in the assigned area.
  • Perform total system level trouble-shooting on complex multi-symptom problems.
  • Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.
  • Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
  • Assist in the growth and direction of business in geographic area.
  • Responsible for Warranty and PMS contract cost control.
  • Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).
  • Play a leading role in complex and multifunctional rooms.
  • Share best practices.
  • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Qualifications and experience

  • Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience
  • Technical analytical skills
  • Ability to work independently with minimum supervision, high work standards and quality
  • Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills
  • Fluency in English
  • Valid driving license, active driving experience

Desired Skills

  • Shows Initiative and motivation.
  • Plans and organizes work effectively, self-motivated
  • Excellent communication skills, listening skills, and interpersonal skills.

Eligibility requirements

  • A good level of English and a valid work permit

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Tagged as: ct/mr, field engineer, healthcare, services

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