Field Service Technician (Portsmouth)

We create moments of delight together in the heart of the home, sustainably enhancing the quality of peoples lives. Now and for future generations.

Here at Fisher & Paykel we’re passionate about our customers and we care about the details. It’s this passion that inspires us to delight our customers at every point of their journey with us, that we hope will last a life time.

Our people help us deliver on our promises and live out our values every day. Being part of the Fisher & Paykel team, means caring deeply for our customers and each other, to continuously better ourselves and our business.

The Role

As a Field Service Technician, based along the Birmingham area, you will be passionate about our brand and be excited by the opportunity to deliver a premium luxury after-care experience to our customers.

Our internal network of Field Service Technicians has grown year on year, across the UK. We pride ourselves on delivering an industry-leading first-time-fix in our customers’ homes, when they experience challenges with our products.

You will be responsible for:

• Working efficiently and professionally to complete daily customer appointments
  Professionally evaluating products to determine the most appropriate course of repair
• Repair and fully test the operation of the product ensuring a quality repair
• Electronically complete all tasks and administration duties relating to service work in real time, ensure accuracy and detailed on receipting of parts, closing jobs and Sales Force Lightning process
• Maintain excellent standard of housekeeping with receipting, consuming and retuning spare parts with accuracy
• Maintain and manage stock of spare parts inventory to ensure the business proactively delivers a “first-time fix”

Benefits: 20 days holiday per annum +1 every year up to 25 days, private medical and dental, pension, life cover, staff discount + more

What about you?

To be successful in this role you need to have a genuine interest and passion for domestic appliances, with proven experience to match.

You will need to have an optimistic attitude, high standards and relish the challenge to convert product issues into a positive customer-centred experience.

Demonstrate strong attention to detail, you will be a methodical “fixer of things”, with a desire to fix things right first time.

You will be flexible to the changeable nature of the role each day, adaptable and keep a calm and focussed outlook during peak periods.

Gas Safe is desirable for this role, as well as a good understanding of Health & Safety practices, safe manual handling and being physically fit to handle domestic appliances (bending, lifting, rotating etc) and driving for throughout the day time.

This role is for a real technical professional, connecting with colleagues who are remote and being the face of our brand in customers’ homes.

If you feel excited by this opportunity; we would like to hear from you. Apply now!

Fisher & Paykel is an Equal Opportunity Employer.  Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

Fisher & Paykel is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.