Twenty skills needed by a field service engineer.  What are your top three? (continued……)

Many thanks for all the responses and feedback to our recent post –
Twenty skills needed by a field service engineer. What are your top three?
A sense of humour came high for a lot of engineers, but the overriding winner was:
Ability to communicate clearly with colleagues and clients
Many field engineers work in a language which is not their first or even second. I think everyone understands the frustration and fatigue which comes with this.
So, here are some tips to help with the communication process.
Do not slow down
Even though this is instinctive when communication is difficult, don’t do it. You will lose so much of what helps understanding and could sound boring.
But,
Do lengthen the gaps in your speech – pause more
So, if you timed yourself, you have slowed overall but at the natural places.
Do stress the key words in each sentence more
As they carry the meaning but, don’t shout.
Do not freeze your face
When communication is difficult, it is easy to have a tense expression.
Do smile
Do avoid slang, buzz words, acronyms

Remember that a lot of industry buzz words are not international or even if they are, they are pronounced differently.
Do say everything important 3 times
This is the old public speaker’s trick:
Say what you are going to say
Say it
Say what you said
Do use pictures if you can

Language Blog

Or think like an actor and mime.
If the response to what you say is a yes, a smile or a nod…
Don’t assume it indicates understanding it could just indicate friendliness, encouragement, or politeness. It is always best to check.
There’s a lot more, but just these few things can help ease communication. If you would like to find out more or have questions, please contact me at my intercultural training and consultancy email:
caroline@interculturalsuccess.com

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